FREQUENTLY ASKED QUESTIONS

  • No, a referral is not required. Physiotherapists are primary health care providers, meaning we are able to assess, diagnose and manage your condition accordingly.

    However, if you require physiotherapy services under worker’s compensation (WC), compulsory third party (CTP) or Enhanced Primary Care Plan (EPC), you will require a referral from your GP.

  • Physiotherapy will help you if you are experiencing pain, have limited mobility, recovery from an injury or have recently had surgery and require post-op rehabilitation.

  • Yes! We accept all private health funds and provide on the spot health fund rebates through our HICAPS terminal.

  • In your initial consultation, your physiotherapist will take a detailed recount of your condition, injury or issue and perform a thorough assessment in order to reach a diagnosis.

    The physiotherapist will then provide a treatment tailored to your specific needs and ensure you are well educated regarding the nature of the issue.

    We will then formulate a specialised rehabilitation program in order to accelerate your recovery and optimise your well-being.

  • Yes! Our physiotherapists are registered Medicare providers so we accept Medicare Enhanced Primary Care plans (EPCs), also known as a GP Management Plan (GPMP).

    Speak to your GP to find our if you are eligible for a medicare plan.

    Please note, we charge a gap on medicare plan sessions.

  • Medicare will not cover physiotherapy unless you have a GP Management Plan (GPMP) or Enhanced Primary Care plan (EPC) issued by your GP.

    You will need to speak with your GP if you are eligible for this plan.

    If you have a GPMP, please inform us know when you are making your booking. This will entitle you to up to five physiotherapy sessions per calendar year.

  • The initial consultation is 45 minutes. We advise to arrive 10 minutes prior to your appointment.

    Please complete your initial client information in the link provided via SMS prior to your appointment.

    We allocate 45 minutes to the initial consultation so the physiotherapist can conduct a thorough assessment of your injury or condition, provide an individualised treatment and develop a rehabilitation program for your needs.

  • This will depend on the outcome of the initial consultation. Your physiotherapist will discuss the expected recovery time for your injury or condition and discuss how frequent treatment occur.

  • Yes, our physiotherapists are registered providers for Workers Compensation (WC) and Compulsory Third Party (CTP) claims and are accredited by the State Insurance Regulatory Authorities (SIRA).

    Your physiotherapy fees will be covered under insurance.

    You must first visit your GP to receive a referral and organise with your employer / insurance to obtain a claim number.

    You must bring the following with you to your initial consultation:

    • Work Cover Certificate (issued by GP) - WC claims only

    • GP referral for physiotherapy

    • Any relevant scans, GP or specialist reports

    • Date of your injury

    • Claim number and acceptance of liability letter

    • Insurance company details including your case manager’s contact details

    • Employer details

  • f your injured area involves the lower limb, please wear shorts or bring them along with you to change into.

    We do have shorts and gowns available for you to use.

  • There is readily available street parking available on Shaw Street.

    There is also a council car park located in the lane way next to our clinic.

  • Yes, we do see clients under My Aged Care who have their packages managed by a provider.

    We will be in contact with your package provider (coordinator) to make it easier and take the stress off you!

  • Our Physiotherapists are highly experienced in working with self-managed and plan-managed NDIS clients.

    We are not currently NDIS registered and are therefore unable to take on NDIA (agency) managed clients.

FAQs - Physiotherapy

  • No, a referral is not required.
    We see clients without a referral.

  • Yes! Providing you have Speech Pathology included in your extras cover.

    After your service, we will send you an itemised invoice for you to claim online via your health fund.

  • In your initial consultation, your Speech Pathologist will perform a thorough assessment of your presentation or condition in order to identify areas of concern to improve on. They will then formulate therapy goals.

    We will then work with you or your child to have a united team orientated approach to help address these needs.

    We will also give you goal-orientated strategies to work on with your child to help to accelerate their learning and optimise their well-being.

  • Yes! Our Speech Pathologists are registered Medicare providers so we accept Medicare Enhanced Primary Care plans (EPCs), also known as a GP Management Plan (GPMP).

    Speak to your GP to find our if you are eligible for a medicare plan.

  • The initial consultation time may vary from 45mins-60mins.

    We will work within your schedule and devise a suitable treatment plan based on your child’s needs.

  • Our Speech Pathologists treat all ages, from paediatrics, children and adults!

  • We have an efficient customer service team that will get back to you on the same day that you call or reach out to us.
    At PHYZFIT Health & Rehab, we aim to see all new clients ASAP.

  • Our Speech Pathologists are highly experienced in working with self-managed and plan-managed NDIS clients.
    We are not currently NDIS registered and are therefore unable to take on NDIA (agency) managed clients.

  • Yes, we do see clients under My Aged Care who have their packages managed by a provider.

    We will be in contact with your package provider (coordinator) to make it easier and take the stress off you!

  • Your child may benefit from seeing a Speech Pathologist if:

    • Your child has a Stutter

    • Your toddler only says a small number of words

    • Your child has issues articulating certain sounds

    • Your child doesn’t understand simple statements

    • Your child is quiet in social situations

    • Your child has a speech impediment / lisp

    • Your child has difficulty with communication and projecting their voice

  • Speech therapists work with elderly to improve their voice, communication and swallowing abilities.

    Swallowing therapy helps to reduce the risk of aspiration (“water going down the wrong pipe”)

    Our therapists help to provide safe swallowing strategies to clients and carers.

FAQs - Speech Pathology

  • No, a referral is not required.
    We see clients without a referral.

  • Yes! Providing you have Occupational Therapy included in your extras cover.

    After your service, we will send you an itemised invoice for you to claim online via your health fund.

  • In your initial consultation, your Occupational Therapist will perform a thorough assessment of your presentation or condition in order to identify areas of concern to improve on. They will then formulate therapy goals.

    We will then work with you or your child to have a united team orientated approach to help address these needs.

    We will also give you goal-orientated strategies to work on with your child to help to accelerate their learning and optimise their well-being.

  • Yes! Our Occupational Therapists are registered Medicare providers so we accept Medicare Enhanced Primary Care plans (EPCs), also known as a GP Management Plan (GPMP).

    Speak to your GP to find our if you are eligible for a medicare plan.

  • The initial consultation time may vary from 45mins-60mins.

    We will work within your schedule and devise a suitable treatment plan based on your child’s needs.

  • Our Occupational Therapists treat all ages, from paediatrics, children and adults!

  • We have an efficient customer service team that will get back to you on the same day that you call or reach out to us.
    At PHYZFIT Health & Rehab, we aim to see all new clients ASAP.

  • Our Occupational Therapist are highly experienced in working with self-managed and plan-managed NDIS clients.
    We are not currently NDIS registered and are therefore unable to take on NDIA (agency) managed clients.

  • Yes, we do see clients under My Aged Care who have their packages managed by a provider.

    We will be in contact with your package provider (coordinator) to make it easier and take the stress off you!

  • Your child may benefit from seeing a Occupational Therapist if:

    • Your child has poor attention or concentration

    • If your child has behaviour concerns

    • If your child struggles with coordination or fine motor skills

    • Your child has difficulty doing everyday things because of physical disability, learning difficulty, developmental delay, emotional challenges or intellectual disability

    • If you child is unable to concentrate and focus at school

    • If your child gets easily disracted

    • Your child has difficulty following instructions and completing work

    • If your child ha problems with feeding

    • If your child has issues with handwriting

    • If your child struggles with toileting

  • Occupational Therapists help elderly people regain organisational skills, help assist them with home modifications and allow elderly to continue to live independently.


    How can elderly benefit from Occupational Therapy?

    • Live in their home for longer

    • Improve quality of life with the use of assistive technology or home modifications

    • Prevent falls through education

    • Apply energy conservation techniques to activities of daily living

FAQs - Occupational Therapy

Was your question not answered?

CONTACT OUR TEAM

Phone:

8021 0969

Email:

Admin@phyzfit.com.au

Opening Hours:

Mon-Fri: 7am-7pm

Sat: 7am-12pm

Sun: Closed

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